The other day I read a question (link no longer active) from someone who wanted to know the best way to improve the quality of ideas generated across the organization. Several answers were given but none of them seemed to really satisfy. All answers ticked a few of the right boxes but there wasn’t one that ticked them all.
Single perspective
The answers, although different in their solution, were based on the fact that one person submits an idea and that’s it. All the answers addressed setting the environment so that this one person submits a higher quality idea. These solutions only improve idea submission quality marginally and are sometimes very hard to implement or expensive to execute (like hiring the best possible people). None of the answers ticked, what I think is, the most important box that gives the biggest improvement of idea quality, multiple perspectives.
Idea enrichment
The best way to increase the quality of ideas submitted, according to our experience, is to have many different people enrich each others’ ideas before they are evaluated. The fact that more people share their valuable perspectives and experience on the ideas, increases the quality dramatically. Just consider playing Trivial Pursuit. Would you ratherplay it by yourself or would you prefer teaming up with people that know about the game’s ‘question categories’? The same goes for generating quality ideas. It is much easier to cover and improve all ‘product categories’ (production, financial, legal, etc.) of the idea with the help of others than on your own. The more aspects you get covered byenrichments, the more you will increase idea quality. Having more people participate increases the chances to cover all important aspects. It sounds very hard to get everyone to contribute to every idea all the time, and it is. That is why you shouldn’t.
Focussed innovation
Instead of having a year-round idea box in which your employees or customers can drop any of their ideas all the time, you should focus the energy of all those people in a much shorter time slot and within a specific theme or topic, a so-called Idea Challenge. A time-limited online Idea Challenge not only engages people to participate (now is thetime to share your idea!) but also engages everyone at roughly the same time which means everyone gets to see each others’ contributions. It also challenges participants to generate ideas on the same topic making it easier to enrich each others’ ideas. Proper Challenge management activates everyone to ‘build on’ and ‘add to’ those contributions which causes the quality of the ideas to increase dramatically. By focussing your innovation efforts into Idea Challenges and actively engaging everyone to contribute and build upon each other, will increase the quality of the submitted ideas. Guaranteed!
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